Privacy Policy

What this policy covers?

Complete Analytics Limited has created this privacy statement in order to demonstrate our company commitment to privacy. The following discloses the practice of information gathering and dissemination of this site.

  • Your Consent
  • What information we collect about you
  • Where do we store your information?
  • What do we use your information for?
  • How do we protect your information?
  • How long do we keep your information?
  • Cookie policy

Your Consent

By using our site, in subscribing to our service, or filling in a contact form on our website or other sites owned by Complete Analytics Limited, you agree and accept that we process, store and use the personal data submitted in accordance with the rules set forth below. In case you want your personal data removed permanently, please contact us:  [email protected]

What information do we collect from you?

We collect information about you when you provide it to us, when you use our products, and when other services provide it to us.

Account Information: We collect information about you when you register for an account for Cascade50. For example, you provide billing information when you purchase one of our services.

Information you provide through accessing our products: We collect and store your name and job title, contact information including email address and telephone numbers and will use this to provide support for our products and to advise you on product changes which may affect the way in which you interact with our products.

We will securely store any content that you explicitly share with us through feedback and screenshots including any comments you add and submit to us.

Website visitors: If you are one of our website visitors, we may collect non-personally-identifying information such as the browser type you are using, the referring site and date and time of each visit. We collect information when you register on our site, place an order, subscribe to our newsletter/blog or fill out a form.

Information we collect automatically when you use our Services: We track certain information about you when you visit and interact with any of our services. This includes information about the product features you use, the number of dashboards you visit and the links you click, but not the content.

Cookies: Complete Analytics Limited and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Where do we store your information?

The host servers on which Complete Analytics Limited processes and stores its databases are located exclusively within the GDPR compliant areas. Complete Analytics Limited will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.

What do we use your information for?

Any of the information we collect from you (either personally-identifying or non-personally-identifying) may be used in one of the following ways:

To personalize your experience: your information helps us to better respond to your individual needs.

To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service:your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature.

To send periodic emails: The email addresses you provide, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Please note, that using certain Complete Analytics Limited services necessarily requires you to receive emails.

How do we protect your information?

Technical Security
Our products are delivered via a secure https connection (Secure Socket Layer technology). All payment details are secured using a 3rd party approved payment gateway and no customer transaction information is stored on our servers.

Staff training & internal security measures
Further on, we train our staff regularly to keep your data secure. Security briefings for new employees, regular safety trainings as well as physical office access restrictions ensure a consistent security approach.

How long do we keep your information?

How long we keep information we collect about you depends on the type of information.

After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.

Information you share on our products: If your user account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of our products.

Managed accounts: If the Services are made available to you through an organisation (e.g., your employer), we retain your information as long as required by the administrator of your account.

Marketing information: If you have chosen to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our products, such as when you last opened an email from us or signed in to your account.

Cookie Policy

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits.

Further information

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Choice
If you are a customer and would like to update your account information please email us at [email protected].

Disclosure of the collected website data
We may share your website data with third parties to provide technical support or to provide specific services, such as hosting of your applications. Also, we may enter into agreements with partners such as hosting companies or other services providers. Because we do not control the privacy practices of our Partner Companies, you should read and understand their privacy policies. If another company acquires our company or our assets, that company will possess the data and information collected by us and will assume the rights and obligations regarding your website data as described in this privacy policy.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Google Analytics
This website and the products provided by Complete Analytics Limited use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Remarketing
We are using Google, Inc. ("Google") remarketing features to display advertisements on the Google Display Network (GDN). That is, Google may deliver our ads on sites across the web which are related to a former visit of you to our site. This is done by creating visitors lists based on stored cookies in your browser. In no case we will link personal information to these ads. If you would like to opt out of Google's use of cookies you might want to visit the Ads Preferences Manager.

In addition we utilise the remarketing tools on social media sites to display targeted display advertisements to our visitors. These include, but are not limited to Twitter, Facebook and LinkedIn.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on 21 Oct, 2019.

Contacting Us
Your information is controlled by Complete Analytics Limited. If you have any questions or concerns about how your information is handled, please direct your inquiry to Complete Analytics Limited.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Complete Analytics Limited
St Faith's House
Norwich
NR1 1PY
[email protected]